0 £0.00
Ooops no items were found.
Try something else.
Ok
Loading…
To basket
Quote Me
Checkout
0

Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

 

Refunds

Under the Distance Selling Regulations (DSR's), if you are a private customer ("consumer"), and the goods have been in your possession for less than 14 days, then, if you wish to change your mind, you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us ie you must not open shrink-wrapped or blister pack products or break any manufacturer's seals and all goods must be fully packaged as new. Ink and toner cartridges must be still be in their sealed and unopened bag. We do not take responsibilty for items ordered in error by the customer.

The above terms do not affect your statutory rights.

Returns

To return a product you must obtain a returns authorisation number.

You can get this by sending an email to sales@thetonerplace.co.uk. Please include the order number in the subject line and a description of why you want to return the item. If you are a business customer ("trader"), we will do our very best to sort out any issue to your satisfaction but we cannot be held liable for any costs/loss of profits etc over and above the cost of the purchased product. We may exchange or refund only at our discretion.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 3-10 days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

 

Refunds

Under the Distance Selling Regulations (DSR's), if you are a private customer ("consumer"), and the goods have been in your possession for less than 14 days, then, if you wish to change your mind, you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us ie you must not open shrink-wrapped or blister pack products or break any manufacturer's seals and all goods must be fully packaged as new. Ink and toner cartridges must be still be in their sealed and unopened bag. We do not take responsibilty for items ordered in error by the customer.

The above terms do not affect your statutory rights.

Returns

To return a product you must obtain a returns authorisation number.

You can get this by sending an email to sales@thetonerplace.co.uk. Please include the order number in the subject line and a description of why you want to return the item. If you are a business customer ("trader"), we will do our very best to sort out any issue to your satisfaction but we cannot be held liable for any costs/loss of profits etc over and above the cost of the purchased product. We may exchange or refund only at our discretion.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 3-10 days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

SEARCH ×